REFUND, cancellation and service POLICY

This Refund, Cancellation and Service Policy governs the provision of HR consultancy and career support services (“Services”) by HRpanthers, a brand of Adeptrade Ltd (“we,” “our,” “us”) to individuals and businesses (“you,” “your,” “client”).

By purchasing our Services, you agree to this Policy, our Terms & Conditions, and Privacy Policy.

1. Nature of Services

We provide professional HR consultancy and career support services, including but not limited to:

CV and LinkedIn profile improvement
Career consultations
Mock interviews with HR professionals or industry experts
Recruitment and HR advisory services

All Services are advisory in nature and are delivered remotely unless otherwise agreed.

We do not guarantee employment outcomes, job offers, or specific results, as these depend on multiple external factors including individual performance and market conditions.

2. Pricing and Payment
Prices for Services are clearly displayed before checkout.
The final amount payable is confirmed prior to payment.
Payment must be completed in full before Services are delivered (for individuals).
Business clients may be invoiced separately under agreed terms.

By completing a payment, you confirm that you understand the Service description, pricing, and delivery terms.

3. Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you may have the right to withdraw from a purchase within 14 days, unless:

the Service has already been fully delivered, or
you have expressly agreed to the Service starting before the end of the withdrawal period

By purchasing our Services, you may be asked to confirm that:

you request immediate service delivery and acknowledge that your right of withdrawal may be affected once the service has been performed.

4. Refund Policy

We aim to provide fair and transparent conditions:

4.1 Eligible Refunds

Refunds may be issued in the following cases:

The Service has not yet been delivered
The Service cannot be delivered by us
A duplicate or incorrect payment has been made
A cancellation request is made within the allowed timeframe
4.2 Non-Refundable Cases

Refunds will not be issued if:

The Service has already been delivered
The session has taken place
Work has already started on personalized deliverables (e.g. CV rewrite), unless otherwise agreed
5. Cancellation and Rescheduling
5.1 Cancellation by Client
You may cancel or reschedule a booked session up to 24 hours before the scheduled time for a full refund or rescheduling
Requests must be submitted via email: info@hrpanthers.com
5.2 Late Cancellation / No-Show
Cancellations less than 24 hours before the session are non-refundable
In some cases, we may offer a one-time rescheduling at our discretion
5.3 Cancellation by Us

If we need to cancel or reschedule:

You will be offered a new time or a full refund
6. Service Delivery

After successful payment:

You will receive a confirmation email
We will contact you within 24 hours to arrange the Service
Services are typically delivered within 1–5 working days, depending on the type
7. Disputes and Support

If you experience any issues:

Please contact us at info@hrpanthers.com
before initiating a chargeback
We will review all requests promptly and aim to resolve issues fairly

We maintain records of service delivery (e.g. confirmations, communication, session completion) for dispute resolution purposes.

8. Client Responsibilities

You agree to:

Provide accurate and complete information
Attend scheduled sessions on time
Use the Services for lawful purposes
9. Limitation of Liability

We provide Services with professional care and diligence.

However:

We do not guarantee specific outcomes or results
Our liability is limited to the amount paid for the specific Service
We are not liable for indirect or consequential losses