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service delivery policy

1. Overview

At HRpanthers, a brand of Adeptrade Ltd, we provide digital services including professional consultancy and resume enhancement. As our services are delivered online, no physical shipping is involved. This policy outlines how and when clients can expect to receive their purchased services.

2. Service Delivery Method

All services are delivered electronically through one or more of the following methods:

  • Email communication

  • Secure file sharing (e.g., PDF or Word documents)

  • Scheduled video or phone consultations

  • Online platforms or portals (if applicable)

Clients are responsible for providing accurate contact details to ensure successful delivery.

3. Delivery Timeframes

a. Resume Improvement Services

  • Initial draft delivery: 2–5 business days after receiving all required information from the client

  • Revisions (if included): 1–3 business days per revision round

b. Consultancy Services

  • Scheduling: Within 1–3 business days after purchase

  • Session delivery: As agreed upon during scheduling

  • Follow-up materials (if applicable): 1–3 business days after the session

Note: Delivery times may vary depending on service complexity, workload, and client responsiveness.

4. Delivery Fee

Since HRpanthers offers fully digital services, the delivery fee is zero. Clients are not charged any additional fees for delivery of their purchased services.

5. Client Responsibilities

To ensure timely delivery, clients must:

  • Provide complete and accurate information (e.g., current resume, career details, objectives)

  • Respond promptly to requests for additional information

  • Attend scheduled sessions or notify in advance for rescheduling

Delays caused by incomplete or late client input may extend delivery timelines.

6. Order Confirmation

Upon successful purchase, clients will receive an order confirmation via email, including:

  • Summary of purchased services

  • Expected delivery timeframe

  • Next steps and required actions

If you do not receive a confirmation email, please contact us promptly.

7. Revisions and Adjustments

Where applicable, services include a specified number of revisions. These will be delivered within the stated revision timeframe after receiving client feedback.

8. Delays

While we strive to meet all stated timelines, delays may occur due to:

  • High demand periods

  • Technical issues

  • Unforeseen circumstances

In such cases, clients will be notified as soon as possible with an updated delivery estimate.

9. Non-Delivery Issues

If you have not received your service within the expected timeframe:

  • Check your spam/junk folder

  • Ensure your contact details are correct

  • Contact us directly for assistance

We are committed to resolving any delivery issues promptly.

10. Contact Information

For any questions regarding delivery, please contact: HRpanthers (Adeptrade Ltd)Email: info@hrpnathers.com

11. Policy Updates

HRpanthers reserves the right to update this Delivery Information Policy at any time. Changes will be posted on our website with the revised effective date.

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